These Terms govern your use of the Discord customer support server operated by SkiinOBS (the “Server”).
Please review the following before using the Server.
1. Scope of Support
The Server provides dedicated customer support for SkiinOBS users. We can assist with installation, configuration, usage, troubleshooting, and questions about subscriptions and plans.
2. How to Contact Support
Please submit inquiries in the dedicated support channel assigned to you. Do not send unsolicited direct messages to staff, post the same request repeatedly, repeatedly mention staff members, or excessively pressure staff for a response.
3. Prohibited Conduct
The following conduct is prohibited:
- Harassment, discrimination, defamation, insults, threats, or other abusive conduct
- Advertising, solicitation, spam, impersonation, or other disruptive conduct
- Unauthorized access, malware distribution, phishing, or other harmful or dangerous activity
- Sharing or distributing licenses, private links, test builds, unreleased information, or similar materials without permission
- Any other conduct that may harm the operator, other users, or third parties
4. Privacy and Security
Do not post passwords, authentication codes, API keys, credit card information, or other sensitive information.
For support, service quality management, and safety purposes, content in dedicated support channels may be reviewed by multiple authorized staff members.
5. Support Limitations
We cannot guarantee resolution of issues caused by third-party software, devices, operating systems, network conditions, unsupported environments, or user-specific configurations.
We also do not guarantee an immediate response, rapid fix, or complete resolution for every inquiry.
6. Enforcement
If a violation of these Terms is identified, we may take measures appropriate to the circumstances, including warnings, removal of content, usage restrictions, suspension of support, or removal from the Server.
Serious violations may result in action without prior warning.
7. Other Rules
When using the Server, you must comply with the Discord Terms of Service, Discord Community Guidelines, and all applicable laws and regulations.
These Terms may be changed or updated when reasonably necessary for operation of the Server.
8. Before Following Support Instructions
Before changing settings, updating drivers, reinstalling software, or taking similar actions, back up important settings and data when appropriate.
Instructions from staff may include general guidance based on the information you provide. Review your actual environment and operating conditions before proceeding, and carry out changes at your own discretion. If downtime or configuration changes could materially affect a live production or business-critical environment, inform staff in advance.
9. Support Records and Submitted Materials
For support, quality improvement, security, issue review, or dispute prevention, we may review or retain support-channel messages, attachments, screenshots, logs, configuration information, and similar materials to the extent reasonably necessary. Such information is handled in accordance with our Privacy Policy.
Do not submit third-party personal information, confidential information, copyrighted materials, or other content that you are not authorized to share. Remove or redact unnecessary information before submitting support materials.
10. Server Operation and Changes
We may modify or temporarily suspend support methods, channel structure, support availability, or all or part of the Server due to maintenance, security measures, Discord outages, operational needs, or similar circumstances.
If these Terms are revised, we will provide notice through this website, the Server, or another appropriate method.